Administration Team Manager

ADMINISTRATION TEAM MANAGER

We are currently recruiting for an experienced Team Manager to join our already successful Administration Department.

Job Role: TEAM MANAGER

Salary: £25,200-£30,000 Basic DOE

The Company:

Claims Advisory Group is a well respected claims management company that works to deliver solutions to clients who have been mis-sold Payment Protection Insurance, including cross selling of other products.

We are a well established company based in Manchester city centre and employ in excess of 500 staff with diverse skills. We offer a competitive salary within an energetic and vibrant atmosphere along with excellent development and career opportunities.

Job Purpose:

You will be responsible for leading, supporting, coaching and developing a team of administrators, whilst taking ownership of your team’s performance and targets.

• Accountable for your team’s productivity and quality
• Developing team through coaching, call evaluation, and feedback sessions
• Conduct individual performance management tasks
• Analyse team’s performance and implement appropriate solutions
• Adapts communication style to the targeted audience
• Work within Regulatory and Data Protection requirements
• Liaise with other departments within the business
• Responsible for achieving business SLA’s and KPI’s
• Analyse reports to identify trends in order to optimise performance
• Maintain and update records to provide accurate reporting
• Apply ‘Treating Customers Fairly’ (TCF) principles
• Positively contribute to the overall success of the business
• Maintain a professional attitude at all times
• Flexible to change in order to meet business needs
• Strives for continuous improvement

Key Skills & Experience

• Experience in successfully managing a team in a target focused environment
• Proficient in use of Microsoft Office
• Enhanced communication and presentation skills delivered in both an engaging and motivational style
• Excellent planning and organisation skills with the ability to multi-task and prioritise team’s workload
• Provide development opportunities to improve proficiency levels
• Ability to engage at all levels
• Use appropriate questioning and listening techniques
• Adhere to internal and external policies and procedures
• Managing and delivering change
• Builds good working relationships with colleagues
• Proficient in handling escalated client objections

Benefits:

• Excellent & Fun working environment
• Genuine opportunities to progress within the company
• Health Shield Company Cover
• Child Care Vouchers
• Recommend a Friend opportunities
• Department Incentives

Hours:

Monday – Friday 09:00 – 17:30 (37.5hrs)

**Due to the high volume of applicants we are receiving, we are not able to respond to everyone. Therefore if you do not receive a response within 5 days unfortunately you have not been successful.**