Admin Team Manager

Salary: £38,400 – £43,200 per year

This growing organisation that specialises in providing outsourced PA/Admin support to a team of specialist Medical Experts who specialise in serious injury and clinical negligence claims, is seeking an experienced Admin Team Manager.

Your role will involve managing a team of 3-5 PAs daily who provides end to end PA, Admin and support services to medical experts who have private expert witness practices. Your role will be to manage the team daily as well as providing PA support to a medical expert to start with until the role grows. You will get full training from the two company Directors initially before taking on the full responsibility of managing the team. Your duties will progress into: –

• Dealing with pricing and quoting work from initial enquiry, which will involve, receiving an enquiry from various Solicitors who require expert medical reports, and your role will be to see which medical experts are suitable to assist with the specific case, or the solicitor may require a specific person so you be responsible for providing the right quote and price for that expert’s work and what will be required from the medical report, to make sure you don’t over or underquote for the work required (Directors will train you on pricing and quoting correctly)
• Providing various business activity and KPI reports from the CRM system (Pipedrive) which is a Salesforce system and converting onto Excel and presenting these reports to Directors
• Deal with specific Solicitor queries and resolve
• Oversee a team of 3 PA’s including overseeing workloads and training new members of staff
• Carrying out team one to one’s, appraisals, and reviews
• Responsible for recruiting new members to the team
• Ensure that marketing goes out for relevant medical experts via Mail Chimp
• Resolve queries and complaints that may arise
• Resolve any outstanding case reports
• Analyse various Excel reports and reports back findings to Directors
• Deal with inbound enquiries that arrive via email from Solicitors and third parties who may want a recommendation of suitable medical experts by checking the CRM system to see who the most suitable expert is
• Carrying out PA duties to a Medical Expert daily
• Managing profit and loss reports

To apply you will have: –

• Previous Admin/PA team management experience
• Understanding of profit and loss and finance
• Experience of managing activity/KPI reports from a CRM and converting onto Excel
• Experience of Excel reporting to a confident level
• People management experience
• CRM experience is essential (ideally Pipedrive or Salesforce, not essential)

What’s on offer: –

• Monday to Friday 9-5 (can offer flexibility on this) – early finish on a Friday
• Free parking
• Casual dress
• Health Shield Cash plan
• Performance related bonus (not guaranteed)
• Full training and extensive career progression