Accreditation / Administration Officer

Salary: £28,583 per year

Our client is an employer of choice – a membership organisation committed to developing the highest standards of proficiency and ethical practice within the counselling professions. They are seeking for an initial 12 month contract an Accreditation Service Officer to assist with all aspects of the individual accreditation scheme to ensure their members are supported through the process and compliance with internal standards are met.

This can be a remote working role 36.25 hours a week – Monday to Friday.

We are looking for a talented administrator with 2 years experience ideally within a customer focussed environment. You will need to be process driven with experience of accurate data collation.

Key responsibilities

– To assess the eligibility of Individual Accreditation applications for the Individual Accreditation Scheme against set criteria and prepare applications for the next stage of assessment.

– To provide in-depth information and support to members applying for Accreditation through the Individual Accreditation Scheme, including liaising with other departments and answering member queries to ensure they are guided through the various accreditation processes with a high level of customer care.

– To communicate results of assessments while ensuring recordings of data and amendments to membership subscriptions are accurately updated.

– To facilitate the smooth running of moderation and standardisation processes for accreditation assessments, to ensure professional standards policies and processes are followed correctly.

– To administer and coordinate tele-surgeries, liaising with assessors, to provide an effective service to members.

– To maintain databases to ensure accurate management of applications and recording of information which meets current GDPR regulations.