Accounts Manager

Accounts Manager

Responsible for the ongoing management of the existing customer base (named clients) with a mind to maintaining and developing your customer base for which you will be fully accountable and for which low-level development targeting (Gross Profit and quote conversion (quotation to live consignment)) will be implemented.
The role is a hybrid of the internal sales role and the customer service role.

Other related targets may be implemented from time-to-time.

Responsibilities/Position in Structure

* Receiving inbound calls from within your named client base and dealing with their call correctly in order to satisfy the customer’s needs.
* Making outbound calls to your named client base to understand what consignments they may have for us to quote, book or manage on their behalf – a proactive rather than reactive approach in the main.
* Preparation of quotations for presentation to the customer with a mind to achieving quote/consignment conversion targets you may be set set from time- to-time and with a mind to maximising the Gross profit earning opportunity on those opportunities, referring any complex issues or requests to your line manager for advice in order to ensure the maximum amount of opportunity is extracted at all times from the customer base.
* Logging all activity in the CMS system (Goldmine) and CargoWise
* Reporting your figures daily into your line manager so that activity levels can be monitored at all times.
* Development of the business within your customer base in order to achieve the GP target required.
* Management of the accounts in your business base with a mind to maintaining and developing the levels of business within that client base, ideally with the aim of becoming the sole supplier within those accounts where practical and possible.
* Managing all facets of the accounts for which you are responsible, ensuring that credit limits are managed in line with Company standards, internal communication with all operational departments allows those departments to perform their roles correctly and in order to ensure delivery of our promises made to the customer.
* Working within the framework at all times to ensure development of Group/Core services.
* Making regular contact with your customers pro-actively to ensure that we are satisfying the needs of the customer and with a mind to developing further business opportunities from within that account.
* Any other duty as dictated by your manager, from time-to-time.

Strong, confident personality with an internal sales background and/or customer service background is required. Time management skills are essential as are communication (face-to-face and over the phone) skills, the ability to prioritise and to work under pressure of workload and within a targeted environment. A good head for numbers is required.

Experience required

At least 2 years Commercial Office experience preferred

Particular aptitude/skill required

Excellent communicator and dedication to excellent customer service and a desire to improve the Gross profit margins are required.