Account Manager Iacquisition and Retention

ACCOUNT MANAGER
Keywords: (Acquisition and Retention, DM, Social, SMS, Ecommerce, Direct Marketing, Telecoms, Mobile, Retail)
Location = London
Salary = £39,600
REF: DG130423

An Account Manager is required by a world leading top 10 agency to work in their London offices on a fast paced, high energy retail account operating in a highly competitive market environment

ROLE
You will join a team that covers both acquisition and retention establishing the first communication with the customer then nurturing that relationship with engagement communications. First impressions last and driving loyalty is key. New ideas are welcomed and you would need to feel comfortable holding conversations and opinions at a senior level.

They have fun and thrive under pressure so they are looking for people who enjoy the challenge but also know how to maintain a keen eye for detail even when pace ramps up a level. They are looking for people who embrace agile and reactive accounts. People who revel in a constantly changing environment. They want people who have outstanding account management skills, a razor sharp attention to detail who values the importance of getting the basics right.

The role would be attractive to a seasoned and ambitious Account Manager who wants to join a great agency, and would enjoy the experience of working on a fast-paced account. They need a safe pair of hands, someone who can cope with a big agency, demanding clients and a large volume of work.

THE RIGHT CANDIDATE
The right candidate will have strong direct marketing skills both on and offline, feel comfortable managing highly segmented campaigns which includes test and learn strategies and be confident in shaping the contact strategies from those learnings.

They need someone who can deliver the day-to-day with their eyes closed and to a high standard, with all of the account management foundations as second nature. Someone their clients can trust and rely on, and can regularly exceed expectations. It’s also important they find someone who has an opinion, is ambitious and curious to learn, try new things and keen to find solutions to some of their clients’ biggest questions

As the Account Manager would be joined on the team by the Senior Account Manager and Account Director. You will also work with Project Managers who push the delivery of all of the more task (non-strategic) related activity while still staying on top of the quality of communication and ensuring the strategy is kept to.

Telecomms/mobile and/or retail experience would be advantageous but not a requirement, as is previous big agency experience. The candidate must feel comfortable managing complex activity plans, mailing schedules and budgets. The right candidate will be excited by data & the results this can deliver.

RESPONSIBILITIES
* Managing basic and medium level projects, assisting AD and BD on larger strategic projects
* To be the Clients’ first port of call for all matters relating to all projects
* Management of project administration
* Managing and presenting project reviews to the Client
* Presentation of creative work and creative rationales
* Management and interpretation of Client feedback on more complex projects
* Responsibility for ensuring all elements of projects keep to time and budget
* Build solid relationships with Clients, and wider internal stakeholders
* Full financial management of projects
* Understands the importance of having solid reporting/coordination tools e.g. status reports

SKILLS/EXPERIENCE
* Previous Agency experience
* Experience working on detailed campaigns where attention to detail is critical – (have you done any complex segmented direct marketing)
* Razor-sharp attention to detail
* Demonstrate leadership of a difficult project
* Sells creative, understand the difference between subjective and critical feedback
* Demonstrate that client relationship has led to recovery of a difficult situation (deadlines missed, print errors etc.)
* A willingness to learn and grow with the account
* Experience working with a retail, telecommunications and/or mobile client
* Experience with CRM

Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.