Account Manager

Salary: £36,000 – £48,000 per year

Account Manager
We have 3 fantastic opportunities for proven customer focussed Account Managers based in the London office
This role would be idea for a candidate with at least one year’s experience within a telecommunications/data company, preferably in a commercial fast paced environment.
Purpose of the Role:
* To ensure the smooth update of new BCS (Business Centre Solutions) accounts from within an assigned cluster. The post-holder will maintain and increase revenue from existing accounts within assigned cluster by up and cross selling services. You will also support and assist customers within your assigned cluster, and ensure a smooth handover to an external BCS technical consultant upon customers leaving a centre.
Key Responsibilities:
* Maximise revenue and profitability of allocated BCS cluster
* Proactively upsell services within assigned cluster
* Actively increase centre penetration
* Increase customer base within BCS cluster
* To uphold, maintain and increase excellent levels of customer satisfaction
* Accurately report on weekly and monthly figures to BCS Sales Manager
* Thorough and accurate selling of products and services
* Correct detail and completion of paperwork
* Conduct business in a manner that represents core values
Skills, Knowledge and Understanding:
* Strong sales and negotiation techniques
* Excellent communication, organisation and administration skills
* Excellent customer service approach
* Ability to meet tight deadlines
* Excellent telephone manner
* Ability to work as part of a team and to use your own initiative
* Quick learner with good attention to detail, accuracy and presentation
* At least one year’s experience working within a telecommunications/data company, preferably in a commercial fast-pace environment
Personal Attributes
* Proactive, professional and helpful
* Calm, confident manner and able to work effectively under pressure, in a fast-paced and technical working environment
* Reliable, responsible and organised
* Solution focused and flexible approach to problem solving