Account Manager

MAIN DUTIES AND RESPONSIBILITIES

The overall responsibility of the Account Manager is to manage all aspects of customer management as well as management of contracts

Duties will include:

• To monitor monthly forecasts on Reflex for nominated customers, advising the Director if variances against sales become abnormal and making changes with his agreement where appropriate.
• To monitor stock levels for nominated customers and input into the weekly production planning process
• To monitor sales variances against forecast on a daily basis and revise Reflex where these are significantly out of line with each other.
• To review promotions with customers, seeking prior approval from the Director and then implementing price file changes through liaison with Accounts.
• To review and distribute contract balances each month relating to nominated customers with ingredients’ contracts in conjunction with the Sales Manager.
• To follow up new customer sales leads into initial purchases.
• To assist the Sales Manager in handling order enquiries from wholesalers and major customers and liaising with the Sales Manager and Customer Services as appropriate to resolve outstanding issues.
• To support Sales Manager and Director with sampling requests and act as an overflow support on other ad hoc duties as may be required from time to time.

Required Experience:

• Customer services/account management experience
• Team player with a flexible approach to a variety of duties.
• Good analytical skills and telephone manner.
• Ability to deal efficiently with colleagues and customers on a daily basis.
• Excellent communication skills.
• Good and accurate computer skills and knowledge of Microsoft applications.
• Good attention to detail.
• Proactive i.e. ability to take initiative, think and plan ahead