24/7 Operations Support Engineer (linux Systems Administration)

Here at Plusnet, we’re very proud of our award winning products and services and our high level of customer support. We recognise that our people are critical to the success of our business so that’s why if you work with us we’ll give you a competitive salary, discounted gym membership, and a generous bonus structure.

So if you want to be part of a fast growing business that puts its people at the heart of what it does, please apply today.

About the job

Operations Support Engineer

Please note – these positions will include night working on a rota basis.

Example shifts you could be required to work (subject to change with business needs)
08:00-20:30 14:00-22:30 20:00-08:30 22:00-08:30

The rota has a generous off shift quota!

As an Operations Support Engineer you will:

• Ensure the Networks Operations Support team resolve all escalated customer and network issues within SLA
• Ensure all relevant information flow, as part of the escalation process to drive resolution of work streams for the business and customers
• Ensure support is provided to the Operations team when experiencing high workflows
• Understand content of workflows to best support customers and drive the satisfaction rates
• Mail & Web platform administration specific to fixing customer issues
• Domain hosting and administration -Monitoring of internal / external systems and services
• Update and create where necessary operational documentation for systems & services and keep it up to date
• Follow all published business standards including but not limited to best practices
• Complete relevant Change Controls where standard procedure is not documented or changes are to be made on live Systems
• Seek to develop in all areas managed within the team including Tickets, Opsview / Cacti monitoring, 3rd Party Support and IT Support
• Look to assist in taking on any other work within the department including problems where the opportunity arises in order to assist in self development
• Identify personal and team training requirements and request this accordingly
• Deliver any other reasonable requests from your line manager or senior management team
• Be accountable, where possible, by using Workplace and Internal Communications for daily projects and designated platforms
• Own and maintain a designated platform and be responsible for day to day operations of the platform

In order to apply you must

• Have some experience of Unix / Linux Systems Administration
• Have experience with MySQL -Bash / Perl scripting skills
• Have a good understanding of Internet technologies
• Have excellent verbal and written communication skills
• Be customer orientated
• Have excellent problem investigation / diagnostic skills