Account Manager

Account Manager – Job Description

Role summary:

The Client Services Account Manager is responsible for handling a portfolio of client accounts. They foster the relationship between the company and the customer as well as handle any projects, accounts, or issues that might be relative to the client.

Role Competencies:

 Liaise frequently with the client to assure them;

 Build the customers respect and trust in the business;

 Know how the client’s money is spent, and what service they are receiving;

 Send documents, information sheets/pamphlets to reassure the customer;

 Manage a number of client accounts effectively and prioritise the various customer tasks;

 Inform the customer of any concerns or developments that may affect the timeline, quality or duration of the project;

 Utilise, review and update the client database;

 Provide support and reassurance to customers;

 Analyse sales data;

 Increase the company’s sales profits;

 Provide strategies and estimates for the company;

 Prepare and distribute information from the company to clients;

 Respond to client communications or queries and resolve any client issues;

 Network with business partners and or distributors;

 Provide good quality control;

Key Skills:

 Communicate efficiently – verbally, in writing and on the phone

 Detail oriented

 Multitask and handle several client accounts

 Manage time and projects effectively

 Work well with teams

 Efficient networking skills

 Extensive knowledge of the company’s products and services

Person specification:

 Initiative, motivation and focus

 Professionalism

Technical Skills

 Working knowledge of Microsoft Office – Word, Excel, Powerpoint, Outlook

 Working knowledge of CRM systems

Previous Experience

 Experience in relevant fields such as customer service, sales and marketing

Working hours

 Mon-Fri 09.00-17.30/08.00-16.30

Salary

 £29k (depending on exp.)