2nd Line Helpdesk Analyst

2nd Line Helpdesk Analyst – Windows, Server, Exchange, Citrix, Virtualisation, Networks – Bradford, West Yorkshire – £24,000 – £30,000 per annum + Training, Pension, 25 days holidays

The Role

A dynamic and hard working Windows, Server, Exchange, Citrix, Virtualisation, Networks, 2nd Line Helpdesk Analyst is needed to join a market leading Managed service provider in Bradford. Joining their close knit technical team you will be providing remote support to over 100 clients from a massive range of industries.

Day to day you can expect to be:

• Supporting Microsoft Infrastructure and business applications (including Windows Server and Office)
• Monitoring a range of systems to allow you to pre-empt problems and tickets
• Utilising their in-house ticketing system to escalate and resolve issues
• Supporting remote access solution (Citrix and Terminal Services)

You will be asked to provide a fast and pro-active turn around for customer issues. With customer satisfaction a focus of this role, you will need to be an excellent communicator, comfortable communicating with all levels of a business.

2nd Line Helpdesk Analyst Role Requirements

• Windows Server 2008 / 2012
• Active Directory
• Exchange 2007 / 2010 / 2013
• Office 365
• Citrix
• Basic Networking
• Ticket management
• MS Office XP / 7 / 8
• Fantastic communication skills
• Customer focused
• Keen to learn

The company

This organisation prides its self on the customer satisfaction of its customers, and to join their team they will expect you have the same attitude. The successful candidate will be working in a modern and fast passed working environment, which promotes training, company funded certifications, and regulat pay reviews.

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This is an excellent opportunity for an IT professional looking for an environment which promises to give you room and support to grow, while giving you the opportunity to work with new, and exciting tech.

We are confident this role will be filled very quickly. To avoid missing out on this opportunity, please apply with your CV today

2nd Line Helpdesk Analyst – Windows, Server, Exchange, Citrix, Virtualisation, Networks – Bradford, West Yorkshire – £24,000 – £30,000 per annum + Training, Pension, 25 days holidays