Account Manager

Account Manager

– Are you seeking to further develop your career with a growing and successful company?

– Do you enjoy talking with people and get satisfaction from helping others?

– Do you thrive working in a social, fast paced and dynamic environment?

– Would you like the opportunity to work in the constantly evolving Telecoms industry?

– Do you want to sell products to existing customers that can save them money?

If so, then look no further! We are looking for bright individuals to join our teams as Account Managers.

The Job Opportunity:

If you like variety and challenges, where no two days will be the same, this is the position for you.

As an Account Manager, you will be responsible for managing the relationships with our customers. As the sole point of contact for our customers over the telephone, you will manage their needs and ensure high levels of service and satisfaction are provided. Typical responsibilities include dealing with requests, issues, technical faults, billing enquiries and account maintenance. You will also identify sales opportunities, upsell and cross sell, process sales orders, as well as liaise with various internal departments on behalf on your customers.

The Training Process:

At XLN, we believe in giving people the best training available. We will provide you with a structured 4 week induction which will consist of classroom and practical training plus ongoing development throughout your career. We like to promote from within so you will have plenty of opportunities to progress at XLN.

About You:

will have customer service/account management experience gained from a contact centre environment. You are comfortable working towards sales and service targets and KPI’s, with the ability to go above and beyond for your customers. Your verbal, listening and written communication as well as relationship and rapport building skills will be second to none. It is important that you are committed, reliable and enthusiastic to learn and further develop.

About XLN:

Business Services is the UK’s fastest growing independent Service Provider focusing on the micro-SME sector. We supply business phone lines, mobile and business broadband to more than 130,000 customers and have recently added electricity, gas and card processing services to the portfolio. All XLN services offer substantial customer savings and market leading support.

Our continuous success and achievements are a result of our strong commitment to providing and maintaining world-class customer service, understanding our market, offering great value products, as well as having a team of talented and motivated employees to drive the business forward.

What’s in it for you?

– Full and part-time positions available.

– Basic of £21,600 plus commission of up to £26,000 per year based individual and team targets (pro rated for part-time)

– Entitlements such as healthcash plan, childcare vouchers, 28 days paid holidays (inclusive of bank holidays) plus bonus holidays

– Individual and team rewards, incentives and recognition.

– Fun, social, buzzing, vibrant team environment

– Break out room with pool table, flat screen plasma TV, internet, football table

– Free breakfast on Friday mornings, free fruit

– Ongoing support

If you are looking for a company that is committed to providing ongoing development in a good team environment, look no further!