Account Coordinator – Italian Language

About us

Flex-e-card are Europe’s leading provider of shopping centre and retailer Gift Cards. The company was established in 2001 and has grown every year, providing services to 80+ shopping centres in the UK, Republic of Ireland, Poland, Italy & Dubai, and with an ever-increasing international presence.

Flex-e-card count among its clients FTSE 250 and blue chip companies such as intu Properties plc, Westfield, Hammerson, M&G Investments, Canary Wharf and many more. Our services include provision of the tills and ePOS systems found at the information desks, end to end customer service, a full finance & reconciliation service, and centre support for transaction and hardware issues.

The role

We are looking to recruit a motivated account coordinator fluent in spoken and written Italian & English languages to join our team. We have several Italian shopping centre clients going live (Rome, Milan, Florence with more to follow) and require an account coordinator to assist in the pre-launch preparation and day to day operations from our Newcastle-based office.

The role is temporary until mid January 2015, available for immediate start, and with flexible working hours (we are happy to consider part or full time hours depending upon candidate availability). There is potential for the role to become a full-time position depending upon performance of the role, as we have plans to further expand our presence in the Italian market.

The role will involve

• Receiving inbound calls from Italian shopping centre management & customer service teams, and assisting with customer service, administrative and technical support queries (training can be provided and more experienced members of staff are on-hand to assist)
• Assisting the Head of Operations and Head of Implementation with project activities for the launch of our e-commerce website for Italy, including translations
• Working with the finance team to produce management information and reports that can be distributed to our Italian clients
• Working with the new business team to provide insight into the Italian market and create plans for expansion in Italy

The role will be based in our Newcastle upon Tyne office but may require some travel to Italy.

Salary & benefits

The salary is provisionally set at an hourly rate of £26,000 per year but negotiable depending on skills and experience, with potential to convert the role from part time to a full time position in January dependant upon performance of the role.

The candidate

Our successful candidate will have the following skills and experience:
– Fluent in written and spoken Italian and English languages
– Excellent, friendly telephone manner
– Confident in the use of Microsoft Office, particularly Outlook and Word, with Excel skills an advantage
– Eye for detail, ensuring that translations are accurate and free from errors or omissions

The successful candidate will be highly motivated and a self-starter, able to work on their own initiative.

We hope that you’ll join us!