3rd Line Support – Windows

3rd Line Support – Windows, VMWare,Hyper-V- Hereford – to £325 per day

The technical ability to Manage the day to day operations of : –

· Windows server operating systems

· Active directory, account management, network permissions and group policy

· Switches, router and VLANS

· Payment gateways

· Microsoft Exchange Servers

· Microsoft office software (Inc. 365)

· Server and application virtualization

· Network storage devices

· SAN environments

· VM Ware and Hyper V

· DNS and DHCP

· VOIP

· Windows desktop operating systems

· Print servers

· Internet content filters, firewalls and proxy servers

· Backup solutions

· Uninterruptable power supplies and power management

· Excellent customer service and communication skills, written and verbal

· Experience supporting and administering Windows operating systems (windows servers, Exchange, Active Directory, etc.)

· Excellent Excel , Microsoft , Outlook, Word, Access and Office skills

· Experience building, supporting and administering virtualization technologies (ideally VM Ware and Hyper V))

· Monitoring tools i.e. SCOM, Nagios, Ops View etc.

· Microsoft Product Certified

· Excellent interpersonal skills

· Ability to manage their own time and work stream

· Extensive knowledge of Service Desk environment