2nd Line Support Engineer

Technical Support Engineer 2rd line

Permanent – London – £25,000-£32,000

A client-facing technical support role with lots of potential for developing your career

Immediate start

Shift pattern, required every 1 in 5 weeks. Mon – Thu 1pm – 10pm & Fri 9am- 6pm. Time and half (for hours after 6.30pm)

Responsibility

* Provide excellent customer service to external clients, up to a senior level
* Act as an escalation point for technical team
* Pro-active project contribution / implementation including liaising with clients and colleagues
* Troubleshoot problems by telephone, remote access and on-site visits
* Help improve company systems, procedures and knowledge
* Ad hoc and planned mentoring of technical colleagues
* System builds, configuration and installation (remote or on-site)
* Diligent documentation and time-keeping
* Solution design and research and development for internal and client use

Skills

* Have at least three MCPs – Desktop & Server
* Have spent at least three years in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
* Are confident communicating with people by telephone, email and in person
* Are well-organised, thorough and able to plan and deliver complex projects to tight deadlines
* Enjoy helping people and working in a team, learning quickly and sharing knowledge
* Like to work on making yourself and your team better
* Love technology: especially Microsoft, Windows Server 2012, Exchange Server 2013, Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, firewalls (SonicWall and Cisco Meraki especially relevant), networking, backup, virtualisation (Hyper-V)
* Want to apply enterprise level IT management to small and medium sized businesses in a highly professional

Huntress Group does not discriminate on the grounds of ‘protected characteristics’ as defined under the Equality Act and other relevant UK legislation.

Huntress Group acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.