Service, Support and Applications Engineer

Salary: £36,000 – £42,000 per year

This exciting new opportunity for a Service, Support and Applications Engineer has arisen due to Company growth in an expanding market with increased sales demand. Joining a small, dedicated and specialist fibre optic team, your work will be very varied from servicing and repairing customer equipment, training and supporting them on product use, generating “how to” videos through to looking at pre-sales requirements for new applications and post-sales support and process development.

A really unique opportunity is for someone who does not like the mundane but the variety, challenge and stimulus of working in the customer focussed, expanding, high-tech fibre optic sector.

Service, Support and Applications Engineer key responsibilities:

* Provide a dedicated customer service and support link with your UK and EU customers ensuring a great interface with the factory for further product developments and improvements

* After product specific training, repair all equipment at the Exeter office and support customers with easier repairs and follow up with product training and improving machine performance remotely

* Create and develop customer support material from video’s on “how to” through to training and documenting user manuals, with bespoke training mostly done virtually, though there may be the opportunity for travel to customers.

* Test and evaluate equipment, demonstrate at trade shows and to prospective customers

* Assisting with application and process development along with tooling, jig and fixture creation

Skills and experience of the Service, Support and Applications Engineer

* Knowledge of fibre optics, how it is used, processed and bring development ideas for future uses and product development. Advanced optical fibre processing techniques will be developed.

* Hands-on electro-mechanical engineering skills able to repair, maintain, and test high-tech equipment working often at very fine tolerances. Able to work to SOP’s and read assembly drawings.

* A methodical and problem solving mindset, you will be able to multitask, find solutions, manage your time, work in a team and independently, yet be creative and have an eye for the detail.

* Customer focussed with great verbal and written skills for procedures documents and training delivery, to engaging with research organisations and application development ideas.

* Strong IT literacy which should include microprocessor firmware programming equipment and techniques

The Opportunity: Joining this international business with a technically astute dedicated team in Exeter, they are experiencing growth which means you will be busy, learning lots and taking the Service, Support and Applications Engineer role to the next level. This unique opportunity is a must for someone who is customer focussed, has optical fibre skills, likes a challenge and able to add value to the role.

Actively interviewing and ready to hire immediately so using the links provided or contact Deborah

Salary and benefits: ££ very attractive with excellent benefits package including pension, healthcare, life cover, income protection, childcare vouchers, bike or season ticket loan, relocation package if applicable

Service Engineer | Support Engineer | Applications Engineer | Fibre Optic | Optical Fibre | Glass processing | Test | Evaluation | Product Development | Customer | Sales | Mechanical Engineer | Firmware programming |

You must be eligible to work in the UK to apply for this role.

Estrata Recruitment (DB Recruitment Solutions Ltd) is acting as an Employment Agency in relation to this permanent vacancy. We are committed to equal opportunity and diversity. We will hold and use your data for recruitment purposes and in accordance with our privacy policy, a copy of which is available on our Estrata Recruitment website