2nd Line Support Analyst – Service Desk – Office 365

I am currently recruiting for a 2nd Line Support Analyst for a charity organisation based in the heart of Central London. This is a contract position for 6 months with a likely possibility of an extension and the option of a permanent placement.

This is an excellent opportunity to grow an organisation where IT is at the forefront of its current growth. This is predominantly a 2nd Line Support Position, but you will expected to assist with some 1st Line duties as well as an opportunity to work at a 3rd Line Support Level which includes Server Administration and Network Support.

Key Skills Required:

– Experience with using Office 365
– Experience working as a part of a helpdesk team
– Experience supporting Windows 7 & 8 operating systems
– Experience imaging laptops
– Experience working with Windows Server 2012

Advantageous Skills Required:

– Some experience of managing firewalls
– Some basic networking knowledge

This position is best suited to someone who has worked in a small user base organisation ideally within the charity sector with a strong track record in 2nd Line Support and keen to get involved more within Infrastructure.