2nd Line (software) Support Analyst

Our client is an expanding Software Developer.

Increased growth has led to the opening of a new role for a 2nd Line (Software) Support Analyst to join their Wandsworth based operation.

Job Role:

• Maintaining and enhancing multi-package software and providing support services to clients when needed.

You should have excellent problem solving skills, to play a part in the support and enhancement of the business application software for EU customers.

The position will suit a person with experience in relevant IT roles including development or with a desire to work in a software maintenance and development role.

The role is largely internal but it is likely that there may be an occasional need for UK and overseas travel.

Duties:

To be the primary help desk resource for EU clients

Develop and modify the software and reports as required

Other programming tasks as required

Implement software upgrades and patches to customers as required

Canddiate Criteria:

Basic software development skills in any language/environment

Basic understanding of network management and LAN/WAN concepts

Strong knowledge of Microsoft products including Windows PC and Server operating systems.

To be able to communicate effectively.

Ability to manage own time and plan activities to ensure objectives met.

Problem solving skills and the ability to work under pressure.

Good customer service skills.