2nd Line Service Desk Engineer – Sunday Times Top 100 Company

2nd Line Service Desk Engineer – Sunday Times Top 100 Company
Belfast
Excellent Salary Negotiable (DOE) + Company Benefits Package + Personnel Development

** Sunday Times Best Company to Work for**
** Investors in People**
** Deloitte FAST50 Company**

Who we are:

We are a leading provider of Cloud Technologies, Managed Service and Consulting. We specialise in helping organisations utilise the unique aspects of emerging technologies to solve business challenges in new and dynamic ways. We operate under managed service or strategic partnership contracts with our major clients. Our main technical partners include Cisco, Citrix, EMC, VCE and VMware

2nd Line Service Desk Engineer Main Duties and Responsibilities (Essential duties may include, but are not limited to, the following):

> Working as part of a dynamic service desk providing support both remotely and at customer premises working with IT users to resolve problems and answer questions on a variety of hardware components and software programs.
> Act as Site Champion having responsibility for a number of Managed Service Customers

2nd Line Service Desk Engineer Desired Skills & Experience:

> Experience within the IT industry
> Experience and Certifications in any of these – VMware, Cisco, EMC, Citrix or Microsoft

Interpersonal Skills:

> A high level of self-motivation together with a willingness to learn new skills.
> A flexible and enthusiastic approach to the job.
> Good problem solving and decision making skills.
> Can demonstrate exceptional levels of customer service and care.
> Good communication, organisation and presentation skills including the ability to write clear and concise proposals.
> Strong time management and coordination skills.
> A full driving licence – preferably clean, however consideration will be given to people with low number of points.

Hours of work:

The nominal working week is 37.5 hours, although a degree of flexibility is both offered and expected. In specific circumstances there may be a requirement to work additional hours. Annual holidays are 24 days plus 7 statutory holidays.

Benefits following completion on probation:

> Healthcare cover
> 2% Contributory pension
> a flexible benefits program – Private health Insurance, Cycle to work scheme, Childcare vouchers
> Training and Development Opportunities
> Company Away days

You may have worked in the following capacities:
2nd Line Helpdesk Engineer, IT Support Desk Engineer, IT Systems Engineer, Datacentre Engineer, Hosting Engineer

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The 2nd Line Service Desk Engineer role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.