2nd Line Service Desk Analyst Managed Service

Working on a remote service desk you will be responsible for resolving client’s 2nd line technical issues around core Microsoft and Cloud technologies. Candidates must have solid 2nd line skills, with strong Windows Server, Exchange and Active Directory skills.

In order to be suitable it is essential that you have experience of maintaining and monitoring Active Directory and Exchange environments (creating new users, security groups, distribution groups, group policy, mailbox size etc). The ideal candidate will also have experience of packaging and deployment using SCCM and App-V, along with experience in supporting VMware. Any Citrix experience would be beneficial, as would experience of administering accounts for MS Lync.

A Microsoft or ITIL qualification would be advantageous, coupled with any relevant experience of working for a Managed Service Provider / MSP.

This is an outstanding opportunity to join an established team within a rapidly expanding and highly regarded business. The company offers a really complete solution and as such is winning a lot of new business from large organisations. You will work alongside engineers who are passionate about what they do and about learning and developing their skills. The business will support your learning through access to online resources as well as professional qualifications where relevant.

The basic salary on offer is up to around £42,000and this role will involve an alternating weekly shift pattern of 8am-4.00pm or 10.30am-7pm.

If you would like to be considered, please apply with your latest CV in Word format quoting reference ASH13037DD-J in your subject line.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.