Customer Service IT Help Desk

Salary: £30,000 per year

Customer Service Help Desk

Salary up to £30,00025 Days Holidays, Gym Membership, Travel Ticket Loan

Helping clients to resolve technical issues with their IT Software and Printer Scanner Copier fleet. Learn and become and expert in Managed Print Solutions & Multi Functional Printers (MFP) Multi Functional Devices (MFD)

* Be the first point of contact on the help desk

* Helping people on a shift based rota between 8am – 6pm

* Be part of a learning environment

* Lots of opportunity to be highly trained in Professional Services

* Assess software and hardware issues with clients over the phone

* Fix issues on printers and scanners

* Fix software that runs on printers and scanners

* Root cause analysis on printer consumables

* Complete break to fix Break/Fix tickets

* Logging calls, accelerate major problems to consultants

* Assess reporting software

* Pin point communication problems

* Keep Customers informed as to ETA of Service Engineers

We can offer:-

* Great training & ongoing self-development

* Become more technical or progress into Software Pre Sales

* Fantastic City offices

* Great work/Social Hub

* Very high regard for our customers and our employees

* Job fulfilment and work satisfaction, no two days the same

* Season ticket loan

* Gym Membership

Mandatory:-

* Great customer care attitude on the phone

* Real willingness to help and enjoy each day to the full

* Always have the client’s best interest at heart

* Want to try and fix their issues as quickly as possible

* Organised & Help Organise others

* Have the ability to ask questions that help solve problems

* Microsoft Office

* 18 months experience on Help Desk or CRM systems

Benefits:-

Salary up to £30,000, 25 days Holidays, Pension, great team to learn from, self-progression, Gym membership, Season Ticket Loan, Cool Area of London to work and socialise, Inclusive, Work Hard Play Hard

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Experience in any of these is useful but not mandatory:-

Abbyy, AnyDoc, AssetDB, Biscom, Cirrato One, Equitrac, EveryOne Print, eCopy, EK4m4, Document Solutions, DocSense, DocuWare, GeniusBytes, GRAVIC, Imaging Solutions, InfoTrends, IRIS, Kofax, MyMFP, MyQ, NSi AutoStore, Nuance, OmTool, OpenText, PaperCut, Pcounter, Printing Solutions, Printer Asset Manager PMA, ReadSoft, SafeCom, SafeQ, ShareScan, Ubitech, Uniflow, Watchdoc, YSoft