2nd / 3rd Line Engineer / Technical Consultant

Are you looking for an exciting opportunity to move your career forwards?

We are looking to add the right 2nd/3rd line/Technical Consultants to our team over the next few months.

Main Duties and Responsibilities

• Provide 2nd and 3rd line support for server infrastructure and assist other teams on any infrastructure issues.
• Managing production server environments – Analysing customer requirements, gathering and analysing data, recommending solutions
• Technically manage the design and implementation of solutions with the exception of those which are high risk/large scale
• Highlight all technical risks so that any of Advanced 365’s exposure to commercial loss can be minimised
• Designing and implementation of solution for existing and new customers.
• Conduct and report root cause investigate for infrastructure and applications issues to senior management.
• Review and make recommendations for company security policies.
• Investigate and report security breaches.
• Produce/update all assignment & support documentation
• Undertake knowledge transfer to Internal Operations teams
• Provide technical support as requested

Person Specification

The ideal candidate will bring with them/be:

• Knowledge and experience of more than one current/relevant area of technology and its business application
• Existing Microsoft Certified Systems Engineer (MCSE) and be a specialist in a field (examples, Vmware: VCAPS or multi MCSE’s (Server administration and messaging))
• Ability to manage complex and large scale technical solutions
• Extensive operational experience in deploying and managing Microsoft Solutions
• Excellent communication skills both written and oral
• Ability to deal with sensitive customer issues
• Ability to provide input into bid, project, and technical documents
• Ability to manage their time effectively
• Ability to multi tasks
• Ability to manage risk assessments
• Ability to manage projects
• Ability to manage budgets for projects

Knowledge and Experience

Essential Skills:

• Microsoft Windows (Server 2008, R2 and Server 2012, R2)
• Active Directory (Windows 2000, Windows Server 2003,Windows Server 2003 R2, Server 2008 and Server 2012)
• Exchange (Exchange 2010 and Exchange 2013)
• VMware ESX/ESXi 5, 5.5 and 6 and Hyper-v
• Lync 2010 and 2013
• Symantec Enterprise Vault
• DoubleTake
• Windows and hardware clustering (MCS)
• Server hardware technology (such as HP Intel Servers, including blades) and IBM Servers (including blades)
• Citrix (Presentation Server 4.0+; Access Gateways Solutions, Xen Server, Xenapp 5, 6 and 6.5) – build, deploy and management.
• Microsoft security solutions, such as ISA Server 2004/6
• Backup solutions (eg, Data protector, Backup Exec and Veeam)
• Mobility solutions (BlackBerry Enterprise Server, Exchange ActivSync)

Desirable Skills:

• Backup solutions (e.g. Veritas NetBackup, BackupExec, CommVault,)
• Storage solutions and technologies (SANs, NAS, DAS, IBM and HP)

The Company

What we can offer you

• Competitive salary of £46,800 – £60,000to depending on your experience and skills
• 25 days annual holiday
• Learning environment working alongside experts in the latest technologies
• Special focus on training and development, and the opportunity to attend our own Advanced University
• Excellent benefits package available from day one: contributory pension, life insurance, income protection insurance, childcare voucher salary sacrifice, cycle to work scheme, and employee assistance programme
• Social committee that organises quarterly social events (karting, bowling, pizza evenings and other exciting events)
• A vibrant London office with 150 people
• Exceptional career progression opportunities, within Advanced 365 and the rest of the Advanced Group

About Advanced 365

365 is an innovative outsourcing company with headquarters in the City between Moorgate and Angel and has 120 clients and revenues of about £20 million. Currently experiencing record growth, Advanced 365 services both the private and public sector markets and key customers include; Notting Hill Housing Trust, Cazenove Capital Management, Royal Albert Hall, and Morgan Sindall.

Advanced 365 is part of the Advanced Computer Software Group, which has a turnover of £95 million and close to 8,000 group customers. The Advanced Group has over 800 employees across the UK. As a key part of the group Advanced 365 delivers cloud, outsourcing and application development services its customers as well as providing the platform for Advanced On-Demand, the group SaaS offering.

With an innovative approach to outsourcing Advanced 365 prides itself on utilising the latest technologies and partners with the leading technology vendors to deliver customers exceptional service delivery. This was recognised by Microsoft who shortlisted as a finalist in Microsoft’s Partner Programme Awards 2011 in the ‘Server Platform Partner of the Year’ category. Advanced 365 was shortlisted for this award in recognition of its outstanding achievements and technical expertise in developing its private cloud managed services, which are built on Microsoft’s server technology.