1st Line Technical Support

1st Line Technical Support

Staines

£24 000-£26 000

Permanent

My client, who specialize in providing a complete range of video conferencing, audio visual and collaboration services to the private and public sectors are looking for a 1st Line Technical Support candidate who has a strong administrative background to join their team.

Role and responsibilities

• Answering incoming calls within an appropriate time frame, to a high level of customer service.
• Take responsibility for the resolution of 1st line faults
• Logging calls.
• Allocate and chase closure on calls.
• Follow all internal processes to ensure service activity targets are met.
• Working within the team to build relationships with colleagues and clients.
• Awareness of relevant technology and products.
• Appropriate escalation of incidents and requests to the Service Desk Team leaders.

Skills required

• Excellent verbal and written communication skills.
• Ability to work well within a team.
• Proven experience in a customer facing role.
• Ability to demonstrate a strong customer focus.
• A good understanding of Service Desk challenges.
• A logical approach to problem solving.
• A technical background or knowledge of the AV industry would be an advantage.
• Key to the role is drive, energy and enthusiasm.

Ideal Candidate:

Ideal candidate should have a keen interest in technology and be looking for a challenging and satisfying career within a Service Desk environment.

Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further.

March Recruitment Ltd is acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.