1st Line Service Desk Consultant – Bradford/Leeds

Invigorate Recruitment are working closely with a successful Software provider based near Bradford, assisting in their search for an experienced 1st Line Service Desk Consultant.

Our client offer challenging positions to intelligent, hardworking individuals who prefer to work within a close-knit, supportive working environment. Due to an increase in sales to new customers, they are expanding their Client Services Team.

Skills and experience required:

• Strong IT skills ( Microsoft Outlook, Office, Excel, explorer) and experience using software packages
• Proven Excellent Communication Skills and Customer service skills
• Proven Diagnostics Skills (tested by scenario based questioning)
• GCSE Grade c or above in Maths & English

Desirable: But not essential

• Hold higher education certifications in Customer Services
• Experience of working within a service desk or contact centre/Help
• Experience of using Web based Call logging systems
• Any transferable skills such as Customer training experience, Presentation skills etc

Working on the Service Desk you will provide 1st contact software support and troubleshooting to End-Users and system support staff typically via phone, e-mail and customer web portal. The role will involve supporting HR and Payroll software and a sound knowledge in the practices of both are desired.

This role will be primarily office based however you will be sent out to customer sites from time to time in order to offer product based consultation, training and guidance to customers.

If you feel you have the above skills and experience, please click ‘apply’ for immediate consideration!