1st Line Service Desk Analyst

Interaction are looking to recruit a 1st Line Service Desk Analyst on a temp to perm basis for our client based in Peterborough 

This role will be answering incoming contacts via phone or email from our clients customers, accurately logging incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our clients customers and to ensure that incidents are fully managed through to resolution. 
 
For this role you are required to have:- 
 
· Educated to GCSE level or equivalent in Maths and English.

· Good knowledge of IT platforms, equipment and applications.

· Proven Customer service skills

· Up to 6 months experience as an analyst within a similar environment minimum

· Industry recognised qualifications in relevant area is desirable (i.e. MCP)

· Up to 6 months remote support experience of 

Windows Operating Systems (Essential) 

Citrix (Desirable) 
 
Cisco Telephony Systems (Desirable) 

Hardware troubleshooting of both desktop and server hardware. (Desirable) 
 
Application support of applications from major vendors such as Netapp, Cisco, Microsoft, etc (Desirable)

· Knowledge of supporting various windows applications including MS Office from end user perspective (Desirable) 
 
This role is paying £26,000 per year initially and is temp to perm for the right candidate. This is based in the office in Peterborough. 

To apply please send your CV to