Service and Support Manager
Full job description
ALH Recruitment
Salary: £36,000 – £48,000 per year
Service and Support Manager – Peterborough – 40,000 / 50,000
ALH Recruitment are looking to recruit a Service and Support Manager with immediate effect, for our client who continue to grow and dominate their market based in Peterborough.
Service and Support Manager:
Assessing the technical needs of your clients. Establishing and maintaining strong relationships with staff/clients, while measuring service satisfaction levels.
The Service and Support Manager will need to fulfil the following important duties and responsibilities to excel at their job:
- Developing and implementing service standards, KPI’s and procedures for the service and support delivery departments
- Maintaining the service desk system
- Supervising other members of the service delivery team
- Maintaining customer relationships and improving response and delivery times
- Updating service methods to improve overall efficiency
- Resolving any service problems and customer complaints
- Conducting periodic appraisals of team members and identifying areas for improvement
- Creating and presenting regular reports to senior management
- Developing contracts for Commercial Contractors
- Instructing customers on equipment operation, care and maintenance
- Inspecting rental equipment on return, looking for any damage and returning deposits
Skills and Qualifications
The Service and Support Manager will need to have various prerequisite skills and qualifications for the position these include:
- Excellent interpersonal and customer service skills
- In-depth knowledge of industry best practices and service delivery standards
- Strong leadership ability and team spirit
- Excellent written and verbal communication skills
- Attention to detail
- Excellent organisational skills
- Problem-solving skill
- Working knowledge of relevant software packages
Experience Requirements
The Service and Support Manager must have several years of experience in management or leadership. They should also have experience in service procedures, interfacing with customers on site and maintaining a service desk. It would be ideal that candidates have had three or five years of experience in a service delivery role – but this is not critical for the role
Education and training requirements
The Service and Support Manager must have at least, as a minimum, 5 General Certificates of Secondary Education (GCSE) including English and maths, along with post qualifications in alignment with Engineering, Business or Service Management to a minimum of BTec/ONC level. The role needs good Microsoft Software skills along with experience of using bespoke software packages.
If you feel you have the skills and experience to step into this exciting Service and Support Manager position, please apply below:
To apply for this job please visit definitejobs.co.uk.