1st and 2nd Line Service Desk Analyst
Full job description
Salary: £31,200 per year
We are looking for an experienced IT Service Desk Analyst or 1st Line Helpdesk Engineer to join a great company in the Worthing area where you will be offering 1st and 2nd line technical support to up to 100 users, both in person and remotely.
As an IT Service Desk Analyst you will:
* Be the first point of contact on the IT Helpdesk for tickets and calls
* Respond to, troubleshoot and resolve technical queries, update case notes and work with internal users, escalating issues when needed
* Work proactively with internal users in person to log any unreported problems and build rapport
* Set up and configure equipment such as laptops, desktops, phones, printers etc
* Maintain IT documents such as phone lists, equipment register, software and hardware audits, standard desktop build etc
* Install software, applications, windows updates, firmware updates etc
* Create, update and disable user accounts as needed
* Configure windows profiles
* Diagnose hardware and software faults
* Assist the IT Team with ad hoc tasks
You’ll need experience in a 1st Line IT Support role, ideally with 2nd Line experience too but candidates with strong 1st Line experience will be considered. You’ll also need to be a team player, a problem solver and an excellent communicator who is able to build rapport with internal users and colleagues and relay technical information to non-technical people.
The role is working in a small internal IT team between the hours of 8.30am and 5.30pm Monday to Friday and the salary is up to £31,200dependent on experience.
First Recruitment Services ltd is acting as an employment agency.