1st / 2nd Line Technical Support Analyst – Windows

1st/2nd Line Technical Support Analyst – Spend Control & eProcurement Software
Wetherby
£20,000 – £25,000 + Overtime + Pension Scheme + Company Bonus Scheme + Healthcare

The Company:

We are a leading provider of spend control and eProcurement solutions servicing over 400 organisations across 70 countries.

Summary & Purpose of Role:

> Be capable of working in a team but also be capable of working on their own and have proven experience of supporting 3rd party customers with software application issues working with high call volumes.

> To contribute towards a help desk function to fully satisfy customer needs. This will include ensuring that all contractual SLA’s are met and that there is a high level of customer satisfaction in problem solving and fault resolution.

> This role will be hands on with the help desk function ensuring that the highest level of customer satisfaction is attained within SLA’s.

Successful applicants will have the opportunity to work in a fast moving and growing organisation, with highly talented colleagues and an impressive list of clients.

We will provide the challenge, the opportunity to build a broad range of skills, develop leading edge knowledge and work with a diverse range of people.

1st/2nd Line Technical Support Analyst Background & Profile:

(Qualifications – working history, languages etc.)

> Background in helpdesk/customer care essential, within a technology environment – must have experience of small fast
growth business
> Demonstrable experience in software support, Windows based Operating Systems and MS SQL
> Previously worked within VB and.Net software support with a high level of skills in:
– SQL (preferably SQL 2008 R2)
– IIS
– MS Operating Systems

> Commercial approach, appreciates the importance of customer retention and ROI
> Will have worked in a customer focused B2B environment with good understanding of customer requirements/market
> Must demonstrate a hands on approach – consistent delivery

You may have worked in the following capacities:
1st/2nd Line Software Support Analyst, Windows 1st/2nd Line Support Engineer, Windows /.Net Technical 1st/2nd Line Support Engineer

The 1st/2nd Line Technical Support Analyst vacancy is managed by RecruitmentRevolution.com – The UK’s first online recruitment agency created 2005. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.