1st & 2nd Line IT Support Apprenticeship

Employer Details:

We are seeking a motivated individual with excellent customer service skills to take on an apprenticeship role. This is an amazing apprenticeship opportunity to start your career!

Employer description:

My client is a small IT reseller and support provider specialising in the delivery of complete IT solutions to SMEs.

An award winning, Ofsted outstanding apprenticeship from QA – 94% go onto full-time jobs.

Job Details:

In this apprenticeship role, the aim is for the succesful candidate to provide remote access IT support services to our client base.

The apprenticeships role will include:

• Answering clients calls in a polite manner providing a high level of customer service
• Responsible for assisting with proactive system maintenance as well as dealing with IT support calls logged by telephone
• You will be required to log calls onto our management system and effectively manage the calls, relate to server, desktop or peripheral related issues, through to completion within our designated service level agreements
• You will be expected to have a good understanding of each client’s network.
• We also supply cloud based services such as email and backup and you may also be required to assist with the management of these services
• As you become more experienced, you may also be required to attend client sites to trouble shoot issues or install equipment
• Workshop work is an integral part of the business and you will be responsible for assisting with hardware builds and upgrades.

Skills required for this apprenticeship:

• Someone that lives within 1 hour commute is preferable due to the nature of role
• Friendly and customer focused

Qualifications required:

Ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English.

Training to be provided:

Systems & Networking Level 3 Apprenticeship – | 3 modules in Microsoft Technical Associate | City and Guilds certificate in IT Systems and Principles | City and Guilds Level 3 Diploma in IT Professional Competence

Apprenticeship duration:

12-14 months

Working week:

37.5 hours (Monday – Friday, 9 – 5:30)

About QA apprenticeships:

QA Apprenticeships is an Ofsted Outstanding provider of IT apprenticeships. 94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship. Multi-award winning – Apprenticeship Programme of the Year 2012, 2013 & 2014, Microsoft UK Partner of the Year 2013 Special Commendation – and the first IT apprenticeships business rated Ofsted Outstanding in all areas.

Future prospects:

94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship. Additionally may be opportunities to undertake further learning such as Higher apprenticeships.

It only takes a minute to apply for an IT apprenticeship with QA and begin your IT career with great prospects today.

For more information about QA Apprenticeships, please apply. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.