1st / 2nd Line IT Support Analyst

1st / 2nd Line Desktop support analyst needed by this large financial services organisation. The role involves providing IT support in a Windows 7 environment, including software installation and support, user / security set up, resolving hardware problems, day to day housekeeping and generally supporting the user base. It will be supporting their offices in Milton Keynes, Bury St Edmunds and Chelmsford (driving licence and access to own car is required).

As the IT Support analyst your key areas of responsibility will include:

• Unpack, set up, install and repair desktops, laptops and servers including full client software installations, on a Windows 7 Enterprise Platform
• Assist users in access to, and use of, all relevant applications
• Configuration and maintenance of network printing and multi-function devices
• Carry out maintenance of onsite backup and restoration procedures
• Manage space availability on Network volumes
• Assist the National IT team in deployment of new software, and resolution of any local issues relating to LAN / WAN
• Apply patches and updates
• Maintain security of the systems
• Respond to user queries raised through the National Helpdesk system, and ensure responses by the team are timely and accurate
• Administer, maintain and provide user training on the internal phone system
• Provide regular on-site visits to relevant offices

Candidate

The right candidate will have solid experience providing IT support in a professional environment including:

Experience of working in a professional practice environment

• The ability to assess each User’s level of IT knowledge and be able to deal with or adapt assistance to match
• Familiar with maintenance and administration of Windows 7 Enterprise and Windows Server through ADS
• Backup and restore procedures using Enterprise level solutions.
• The use of a centralised helpdesk call logging environment
• A good understanding of IT/Data Security policies and procedures and reporting/escalating any non-adherence.
• Good knowledge of Microsoft Office is essential
• Good problem solving and diagnosis skills
• Able to prioritise and manage conflicting demands
• Working knowledge of working in a virtualised environment
• Thorough understanding of file access and management in a WAN / LAN environment
• Familiar with wireless networks and networking
• Use of Audio/Visual equipment and installations
• Ability to work to tight deadlines
• Experience in the following would be desirable, but is not essential: Citrix, Digita, Alphatax, Sage Line 50, Pentana

On a personal level, great communication and customer skills are an absolute must, you will be working with and providing IT support to users at all levels including Senior Directors. In addition to this they need someone who is flexible and ready to “go the extra mile” and committed to delivering a world class IT service.

The Company

This Company are one of the market leaders within their field. They are a progressive organisation that invest heavily in IT and recognise the need to manage this to ensure the greatest return on their Investment. They are Investors in People and have a real commitment to training and personal development as well as offering a good work life balance.

Package

The salary on offer is £30,000 – £32,400 with a full benefit package.

To discuss this role please send your CV to Richard Morgan at Remit Resources ASAP