1st / 2nd Line IT Support Analyst
Full job description
itecopeople
Salary: £14.4 – £16.8 per hour
IT Support Analyst 1st / 2nd Line – 1st and 2nd level Wintel – Virtualisation, MS, ITIL
Skills: Good interpersonal skills, Awareness of Retail apps a benefit, Strong 1st and 2nd level Wintel – Virtualisation, Hardware build up to server, MS products, Awareness of telecoms and networking, ITIL environment.
Location: Saltash, Cornwall
Length: 3 months – possibility to go permanent thereafter
Rate: £14.4 – £16.8 p/h doe
Description: Support Analyst with at least 3 yrs 1st line (ideally 2nd line exp. as well) support experience to join this busy service desk supporting a well-respected Cornwall business. With awareness of ITIL procedures the individual will be able to demonstrate capabilities across:
– effective IT Service and Support to meet and exceed the requirements of the business
– resolve IT related issues and requests utilising ITIL aligned support management processes and tools
– monitor and manage the performance of the support services provided by internal and external service partners, ensuring agreed service levels are achieved and customer satisfaction is maintained.
– drive best in class Support and Service Desk productivity and continuous improvement
To drive customer satisfaction improvement.
-strong 1st and 2nd level Wintel – Virtualisation, Hardware build up to server, MS products, Awareness of telecoms and networking, ITIL environment.
Services advertised by itecopeople are those of an Employment Business
To apply for this job please visit definitejobs.co.uk.