Romanian Speaking Customer Service Representative

PURPOSE OF ROLE

Main performance elements to the role:
1) Registering and inducting candidates into the company over the phone
2) Dealing with customer services queries
3) Data entry

MAIN RESPONSIBILITIES

• Answering phone calls from contractors and agencies.
• Dealing with payroll enquiries
• Printing off end of year statements
• Compiling and sending off registration packs.
• Processing contracts
• Using Merit payroll software to load data and check payroll data.
• Support other members of the team with any other adhoc duties.

KEY MEASURES & EXPECTED RESULTS

• Busy varied workload, candidate must ensure that they can multitask and ensure that all the work/tasks given to them are done
• Calls to be answered in polite promptly manner.

Essential Requirement

• Fluent Romian AND English – Both written and spoken
• Preferably experienced in Umbrella or CIS payroll.
• Customer Service/ Administrator Experience
• Great telephone manner, must have clear speaking voice
• Good attention to detail and ability to hit the ground running.

Desirable Requirements

• Knowledge of Umbrella/CIS
• Experience in the same role with a competitor