Customer Service Advisor
Full job description
KAG Recruitment Consultancy
Salary: £26,000 per year
We have been instructed exclusively to recruit a new team of Customer Service Advisors to join our client a well-established Manufacturing company based in the West Midlands.
Job Title: Customer Service Advisor
Location: Black Country
Salary: 23,000
Role Profile:
As the Customer Service Advisor, you will ensure excellent levels of customer service are provided to key clients at all times, from processing orders, dealing with complaints and resolving issues, you will be the main contact for the client ensuring that company values are represented at all times.
Duties:
Sales order processing supporting new key clients.
Processing orders in CRM system
Resolving customer complaints and queries
Supporting onsite team for escalations
Complaint handling
Sales order processing
Administration and coordination of duties
The ideal candidate will have previous experience within a similar Customer service/Administration environment. You will be an excellent communicator both written and verbal with excellent attention to detail. You will be customer focussed with a desire to develop working relationships whilst having the ability to problem solve and prioritise tasks.
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