Spares Controller

Role: Spares Controller
Location: Wolverhampton
Industry: Aerospace
Duration: 6 Months
Pay Rate: Up to £16.8P/H
Start date: ASAP

Job Description:
*Ensure that all Customer orders and all related enquiries for Spare parts in the Aftermarket are successfully managed for the departments

Key activities:
*Order management, both electronic and manual. Understanding of all customer expectations and requirements on those orders, including proactive management of Customer order books.
*Communication of specific Customer priorities to the Business Units and proactive identification and resolution of operational performance issues on orders and deliveries.
*Attendance at Customer meetings & internal Business Unit meetings.
*Liaise with Third Party shipper with reference to shipments.
*Customer Returns – actively pursue customer resolution on returns.
*Customer quotes – work with the Business Units to ensure quotes are managed to customer satisfaction.
*Support on-going or ad-hoc project work.

Basic Requirements:
*Worked in a Customer facing role before and has also used SAP.

Personal Attributes:
*Able to confidently manage customer expectations.
*Excellent interpersonal skills at all levels.
*Ability to deal with continuous change.
*Action focused, driven to deliver and sustain results.
*Good Excel spreadsheet skills and comfortable with data.

Education/Qualifications:
*Computer literate – Microsoft packages.
*Good written/spoken English.

This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company’s discretion.

Roevin is an equal opportunities employer