Call Centre Agent – Temporary

Skills: Call Centre, customer service, agent, excellent communicator, reliable, contact centre, helpdesk, teleagent,

We are looking for a number of Call Centre temporary staff for our global client based in Surrey. There is the opportunity of position being made permanent.

The Role

Working in a busy call centre, within a friendly and professional team you will mainly be taking inbound calls. You may be required to answer queries via email and be asked to provide support to the administration and customer service team

• Answer the phones and respond to members queries to set service standards
• Provide an efficient, professional service
• Communicate with members via email
• Make outbound calls when required
• Provide support to the administration team
• Support team members during busy periods
• Forward on escalated calls in the correct manner

The Candidate

The ideal candidate will have gained previous Contact Centre /Call Centre experience.

The Requirements:
• Contact Centre experience essential.
• Pass at C or above for Maths and English at GCSE or equivalent.
• Able to work to a high level of accuracy.
• Able to work well under pressure and meet targets.
• Interpersonal skills to include good written and verbal communication.
• Computer literate.
• Excellent customer service skills essential.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit (UK) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.