Mail Business Centre Manager

Mail Business Centre Manager urgently required for this site near Telford.

You will be working for a well respected national organisation solely responsible for the management of their large-scale mail sorting facility.

You will need strong leadership skills and have extensive knowledge of managing a team of mail staff at senior level.

This is fast paced all encompassing Management position; other responsibilities duties:

Provide leadership and motivation to all staff ensuring that all mail handling activities are completed in line with contractual service level requirements

Develop and maintain relationships with the client through effective services and complaint management techniques

Maintain communication links with customer representatives and utilise customer feedback to enhance service delivery

Lead on all facilities management requirements for the mail processing centre, including liaising with the second Site Manager to arrange and test business continuity cover

Provide support to supervisors in monitoring and effectively managing attendance, absence and holidays

Provide support to supervisors in managing the performance of staff

Proactively seek continuous improvements in terms of both quality and productivity

Lead in the recruitment, induction, training and development of all team members

Provide regular staff briefings to include general communications, Health and Safety, training

Promote a safe and healthy working environment in accordance with current legislation and both Company and customer policy

Ensure Company standards for environmental management systems and procedures are applied

Actively demonstrate the company values of “Integrity, Teamwork, Excellence and Respect” in all actions and behaviours

Interviews for this role are taking place ASAP therefore please apply with your CV.

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