Customer Service Team Leader

We’re looking for a Customer Service Team Leader to join a well established organisation in Leeds.

The role of Customer Service Team Leader role would suit someone from a sales, Collections or customer Service Team Leader background.

The Customer Servcie Team Leader job:

Manage a team of Customer Service agents to ensure they are compliant and hitting all KPIs
Proactively manage the teams performance to ensure they are adhering to all regulations
Focusing on TCF regulations and ensuring complaince
Coaching and developing your tea to ensure they are reaching their maximum potential
Conducting 121s and appraisals
Ensuring a safe & compliant working environment
Leading, managing and developing the team and undertaking one to ones, performance reviews and training.
Driving quality output, TCF behaviours and ensuring that any necessary performance improvement plans are put in place. Skills/experience:

as a call centre Team Leader
Supervisory experience and skills essential.
PC User
Excellent speeling and grammer
Flexible and positive attitude
Experience of dealing with cusotmer complaints£17000 – £20300 subsidised canteen,only 10min walk from the train station.

Your hours of work will be 37.5hours per week, working between 8am -9pm Mon -Friday an sat working 8am -6pm If you’d like to find out more about the Customer Service Team Leader role, please apply. For this role you will need to pass a full credit check. This is a 3 month contract to start with