Customer Excellence Administrator

Salary: £28,800 – £31,200 per year

We are looking for a Customer Excellence Administrator to work on a full time, permanent basis for a successful, project-based business in York.

You will be joining an analytical and innovative team that is responsible for creating a customer champion strategy that includes improvement of processes, making demands & culture shifts across the organisation by maximising the value of customer feedback (internal and external) to support change.

The Customer Excellence Administrator is the voice of the customer and will assist the Customer Lead with improvements to the overall customer experience at every stage of the customer journey.

The Customer Excellence Administrator will be:

• Ensuring the company and individuals understand the customer feedback and what is being done to improve their experience
• Assisting the Customer Lead to improve value for money through identifying & executing projects
• Maintaining a continuous focus on the customer and the customer experience across all teams with efficient stakeholder management
• Identifying additional sources of customer feedback to understand the customer journey and develop creative solutions
• Maximising the value of the data by identifying issues and ensuring that corrective actions developed will deliver what the customer needs
• Linking customer data to process metrics and KPIs
• Driving necessary changes through and ensuring everyone’s role is clear, effective & rewarding

Our perfect candidate will have;

• An exceptional understanding of the principles of exceptional customer service.
• The ability to be a creative & innovative problem solver and ideally an understanding of developing processes / process mapping.
• The ability to form effective working relationships with a wide range of internal and external stakeholders.
• Customer Service NVQ Certificate and/or a track record of experience in a similar or related role is advantageous.

Salary £28,800 – £31,200, 30 days holidays plus bank holidays, employer pension contribution of 21% as well as access to a salary sacrifice and staff benefits scheme including cycle to work scheme; health cash back plans; free eye tests; discounted vouchers & a comprehensive employee assistance programme

Customer service/feedback/improvement of processes/customer feedback/administration/projects