Receptionist / Front of House Assistant

Johnson Controls is a global multi-industrial company with core businesses in the automotive, building and energy storage industries. Our 170,000 employees create quality products and services to optimize energy and operational efficiencies of buildings, energy storage and interior systems for automobiles. Through our growth strategies and by increasing market share we are committed to delivering value to shareholders and making our customers successful. Johnson Controls, Inc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

Johnson Controls Global WorkPlace Solutionsis recruiting a Receptionist** to join the team located in Sunbury Business Park, Sunbury, Middlesex.

The Receptionist will be responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression.

Provision of reception services arebetween the hours of 07.30 and 16.30, Monday toFriday inclusiveso candidates must be available to work within these times.

Role Summary:

Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.

Efficient guest registration and host notification with the ability to remember guest names and faces.

Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.

Book taxis and cars for staff and visitors as required from the approved site suppliers.

Administer the bookings for meeting rooms and inductions.

To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.

Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.

Experience Required:

Strong and proven customer services skills

Relevant experience of delivering excellent customer service – corporate offices or hospitalitywould be preferred.

Present a self- image of confidence and authority to enable effective customer service delivery.

Service orientated attitude combined with a flair for pro-active problem solving to exceed customers’ expectations.

Ability to easily memorise names and recognise individuals particulars.

Ability to provide services to the highest specification within a Corporate Head Office Building.

Ability to manage service disruptions in a seamless manner via effective use of the teams resources so as to maintain business as usual activity.

Ability to motivate self and others, excellent time management and organisational skills.

Excellent computer skills and the ability to learn new software and systems.

Previous experience in operating a resource or a hotel reservation system would be an advantage.

Computer literate

Previous applicants will not be considered.

Ref Number: 124140

Benefits:

We offer a competitive salary and comprehensive benefits together with genuine opportunities for you to develop your skills and build on your career.

Our employees enjoy working in an environment that offers great advancement opportunities, including award winning training programmes, great benefits such as pension, healthcare, health insurance and much more.

Johnson Controls is committed to equal opportunities

Application Process:

Please complete your application online wherever possible. Your application will be reviewed by our Talent Acquisition Team and you will be contacted if you have been successful in being short listed for the role. No agencies please.

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