Payroll Supplier Manager

Salary: £56,400 – £66,000 per year

As Payroll Supplier Manager you will be owning the day-to-day service relationship for the global payroll suppliers, driving solid engagement and ensuring any risks are captured and managed effectively. Acting as key contact for payroll supplier escalations.

Client Details

Global financial services business based in Northampton.

Description

• Owning the day-to-day service relationship for our global payroll suppliers, driving solid engagement and ensuring any risks are captured and managed effectively
• Acting as key contact for payroll supplier escalations
• Having detailed knowledge of supplier services and ensuring these services meet the needs of our colleagues
• Establishing and maintaining a sound commercial basis (including SLAs, KPIs and cost base analysis) to monitor and report on service performance of our payroll suppliers
• Collaborating with Procurement and our HR Service Strategy and Transformation team in relation to significant change projects which could impact on suppliers delivery
• Fostering a culture of continuous improvement in service delivery from our suppliers, identifying and exploiting innovation to further enhance colleague experience
• Supporting the Accountable Executive (Payroll Global Service Delivery Lead) to develop and maintain productive relations with all company global payroll suppliers
• Working with the HR country/regional leads to deliver a great colleague experience, by ensuring payroll vendors and internal teams work together to deliver prompt solutions

Profile

• Commercial experience of creating, negotiating and managing contracts with payroll suppliers
• Significant payroll/supplier management experience with a solid customer service ethos, and track record of driving high performance and great colleague outcomes
• Excellent analytical skills and comfort with using data to support recommendations
• Good communication skills, presentation and negotiation skills with the ability to influence and manage relationships across a variety of levels internally and externally
• Working knowledge of Microsoft Office applications, especially MS Excel, Word and Outlook
• Ability to successfully work in a fast paced environment, adapt to changing demands and conditions and balance conflicting priorities, whilst still meeting deadlines
• Detailed industry knowledge of payroll services and/or payroll suppliers
• Ability to view services from the customer’s perspective, empathise with any complex issues raised by the customer with a view to promptly resolving

Job Offer

• Highly competitive salary
• Hybrid working
• Flexible working
• Company pension
• Many more benefits