Metering Manager (Energy Supplier)

Metering Manager (Energy Supplier)

As a family ran business created in 2017, we have helped customers make savings by offering customers fair value for their energy and reduce their carbon footprint. Having weathered recent market turbulence OUTFOX THE MARKET has proved to be a forward thinking and resilient supplier with well over 100k domestic customers.

A foundation of OUTFOX THE MARKET’s success is our customer service, rated ‘Excellent’ by Trust Pilot with a score of 4.5. Also, Citizens Advice Bureaus most recent poll ranks OUTFOX THE MARKET 3rd for customer service, out of the entire domestic retail industry! This demonstrates our ability as a market leader for service. We are also a proud founding member of the Vulnerability Commitment administered by Energy UK.

Metering Manager (Energy Supplier) Description:

We are seeking a dynamic and experienced Metering Manager to join our Industry Operations team. This role involves overseeing a team responsible for managing metering queries and supporting our Smart Metering campaign. The successful candidate will play a crucial role in ensuring the accuracy, compliance, and efficiency of the metering processes.

Metering Manager (Energy Supplier) Responsibilities:

• Grow, lead and mentor a team of metering specialists professionals, fostering a culture of continuous growth and development.
• Provide guidance and coaching to team members to enhance their skills and capabilities.
• Work closely with cross-functional teams within Industry Operations to ensure seamless integration of Metering processes with other teams, such as Billing and Settlements.
• Collaborate with internal and external stakeholders to drive alignment and achieve common goals.
• Oversee meter installation & maintenance and support the implementation of the Smart Metering programme.
• Work with 3rd party agents to ensure quality standards, support project work and new capabilities.
• Take ownership of the metering process, ensuring accuracy, compliance, and efficiency.
• Set clear performance metrics and KPIs for the metering team and regularly monitor progress.
• Play a pivotal role in the development and enhancement of internal processes and workflows related to metering.
• Establish best practices and standard operating procedures (SOPs) to streamline activities.
• Oversee the generation of accurate and timely reports, providing insights to support decision-making.

Skills

• Must have experience working within Metering in the energy sector.
• Proven experience in energy, with a thorough understanding of the Gas and Electricity metering code.
• Strong stakeholder management skills, including managing 3rd party relationships.
• Strong leadership skills with a track record of leading and developing teams.
• Excellent problem-solving abilities and the ability to work independently.
• Exceptional communication and collaboration skills.

Employee Advantages

As our company continues to expand, this is an exciting time to become part of an organization that offers the potential for a long and fulfilling career.

We provide a generous benefits package, including 25 days of statutory holiday, in addition to Bank Holidays and a company pension scheme.

We recognize that some individuals might hesitate to apply for positions if they don’t meet every single requirement. If you’re enthusiastic about joining our team and believe you possess many of the qualities we’re seeking, even if you’re not a perfect match, we encourage you to get in touch with us.

Job Type: Full-time

Salary: £42,000.00-£45,000.00 per year

Schedule: Monday to Friday

Ability to commute/relocate: Leicester: reliably commute or plan to relocate before starting work (required)

Education: Bachelor’s (preferred)

Experience:

• Metering: 1 year (required)
• Customer support: 1 year (required)

Language: English (preferred)

Licence/Certification: Driving Licence (preferred)

Work Location: In person