Telesales and National Accounts Team Leader

Telesales and National Accounts Team Leader/Internal Sales Manager

Location: Bedford

Salary: To £42,000plus benefits

Telesales and National Accounts Team Leader/Internal Sales Manager

We are one of Bedford’s most respected Manufacturers with a reputation which proceeds us. Due to an internal promotion, we now have a vacancy for a Telesales and National Accounts Team Leader/Internal Sales Manager to manage the day to day running of the Telesales Team and National Accounts teams ensuring that an excellent level of service is provided to both Customers internally and externally. We invite applications from strong Sales Team Leaders/Telesales Team Leaders/Internal Sales Managers with a minimum of two years staff management experience.

Telesales and National Accounts Team Leader

Manage the Telesales and National Accounts team (total 11 people)
Ensure all orders are captured in the required timescales
Monitor and target order accuracy in line with department budgets
Identify staff training & development needs, providing coaching and training
Work closely with all Sales Divisions to meet/exceed customer expectations
Oversee & Manage the Telesales & National Accounts Teams on a day to day basis.
Ensure that the Teams have full knowledge of all brands and products
Manage the day to day operations of both teams ensuring all orders are captured within their required timescales.
Work closely with external service providers to ensure customer expectations are met and orders delivered.
Deal with escalated internal & external customer issues/complaints reviewing cause & effect and identifying ways of future prevention.
Develop the performance of the team, identifying training & development needs, producing and delivering training/process manuals.
Work closely with key Divisional Stakeholders to ensure that the service offered is competitive and fully supports strategic goals.
Assist the Customer Experience Manager in the recruitment and retention of staff, managing their integration into the department.
Work with our 3PL to continuously identify process improvement.
Review and prioritise your own and team’s workload effectively.
Manage the team resourcing ensuring sufficient cover throughout the year.
Be a key stakeholder in New Customer Roll out Projects.
Provide operational cover within Customer Care as and when required.Produce reports as required to monitor performance, identify adverse trends and address process issues.

When applying for this role, please indicate your current salary (plus benefits package), minimum salary required, notice period and your reasons for wishing to move from your current company. Alliance Consulting is acting as an employment agency in this respect. Alliance Consulting specialise in the placement of engineers throughout the UK. By sending us your CV you are explicitly consenting to our processing of your personal data on a computer database and/or in manual files for the purpose of evaluating your application for employment. This processing will be carried out in accordance with the UK Data Protection Act 1998. By applying for this role you hereby consent to us submitting your CV to our client. If you do not wish your CV to be sent to our client then you must clearly state this to us. Equally, if there are any companies that you do not wish your CV to be sent to (for whatever reason), then please let us know of this when you apply.