Bi-Lingual Customer Service Advisors (french and English)

6 month contract Bi- Lingual Customer Service Advisor (French and English)
£24,000 per annum
Croydon, Surrey

Hours: 35 hours per week Monday to Sunday based on a shift rota basis.

6.30am – 2.30pm

1pm – 9pm

Due to the nature of this position hours may vary in line with business
Our client is a well-known corporate company who currently require two customer service advisors who speak and write in fluent French and English.

Job Duties:

Greet customers in a courteous, friendly, and professional manner using agreed procedures.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Take ownership of and responsibility for any customer contact, ensuring that case management processes are followed to facilitate a swift resolution/response.
To accurately log all relevant customer and case information on to the system
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Occasionally use decision-support tools to answer questions.
Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
Offer solutions to issues that are often non-standard/non-routine and require some clarification.
Maintain broad knowledge of client products and services.

Experience:

Previous experience working within a blue chip organisation in a call/contact centre environment
Proven organisational and problem solving skills
Fluent in French and English both verbally and in writing
Good listening and responding skills
Computer literate as the successful candidate will be working in a paper less environment

Please makesure when applying for this position that you have put on your CV where you live.

PRC Employment are acting as an Employment Agency in relation to this vacancy. We receive high volume of CV’s and will only contact you if your application is successful. We do not discriminate on grounds of Disability, Race, Age, Gender, Creed or Sexual Orientation and comply with all relevant UK legislation.

Please only apply if you are a UK resident.