3rd Line Infrastructure Support Analyst

3rd Line InfrastructureSupport Analystrequired for busy IT team based in the Milton Keynes area. The 3rd Line InfrastructureSupport Analyst will be providing a range of IT Services to over 5,000 users in locations across the UK.

The 3rd Line InfrastructureSupport Analyst will be required to provide 3rd line support for all escalated issues within established SLA’s. The successful candidate will have SQL 2005/08/12 knowledge / experience, proactively monitor & maintain  key systems / servers, liaising with 3rd parties to solve hardware / software issues, Update and maintain in-house knowledge base of desktop / server-related issues / fixes and maintain an up-to-date knowledge of latest technology, enhancing skills and knowledge of other support teams through mentoring & training.

The 3rd Line Infrastructure Support Analyst must boast previous experience in a similar support role with excellent knowledge of management, maintenance and configuration of Microsoft operating systems, both Desktop (Windows 7) and Server (2008 R2 +). You must hold strong Active Directory knowledge, strong hardware knowledge and ideally knowledge of Windows scripting, Networking, SQL and Exchange 2010. For this fantastic opportunity, with training, Please !!