Housing Support Worker
Job Description
ABOUT THE ROLE
As a Support Worker, you will provide housing related support to vulnerable adults and those from various and complex backgrounds, to support them with independent living, providing a low-level preventative service, with support to improve their skills, resilience, and pathways to independence.
You will provide direct communal support to participants by managing a caseload with key working responsibilities. You will work alongside community partners and other key stakeholders to ensure needs, objectives, and requirements of the service are met as a team and individually. You will further be involved in providing effective outreach support to vulnerable adults to assist with tenancy sustainment, independent living, and promoting self-reliance.
Rota: Monday to Friday ranging from 08:00 – 16:00 and 10:00 – 18:00
ABOUT THE SERVICE
Synergy, Brent is a Housing Related Support (HRS) Service for a range of vulnerable people who have been or are at risk of homelessness. The age eligibility criteria for the service is adults between the ages of 18 to 60, who are identified to have low/medium support needs. Some of the needs we support are:
Single homeless between ages of 18 to 60
Socially excluded individuals
Ex-Offenders
People with substance misuse
Mental Health (Low)
Learning disability (Low/Medium)
Women who have come from domestic abuse environments and situations who may need low level support as part of their resettlement following a move on from a refuge or other safe domestic abuse supported accommodation.
Benefits, including Non-Contractual Perks
25 days annual leave, increasing with length of service
Training and Development including access to courses, upskilling, and progression plans
Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
Employee Assistance Programme including counselling
Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
Life Assurance Scheme
Cycle to work scheme
Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT YOU
We’re looking for an individual who is driven to provide high quality care and support to others, someone who thrives on working in a team, but can also make individual judgements in a proactive manner. You will be confident in working in the given setting and can be compassionate, supportive, and empowering to others with the ability to form effective, positive, and motivational relationships! We work alongside various partners and stakeholders so we are looking for a Support Worker who can adapt and work well alongside other teams.
OVERVIEW OF KEY RESPONSIBILITIES
- Act as a primary support worker for a caseload of participants with different needs.
- Provide face to face support, and contribute to the development of support plans, risk assessments, and reviews to a high standard.
- Create and implement SMART support plans in collaboration with participants.
- Participate in and encourage participants involvement in various projects, activities, and initiatives.
- Support the service and team to meet key KPIs and objectives.
- Recognise support needs in an individual and initiate appropriate interventions to prevent further deterioration.
- Complete safeguarding and other referrals where required.
- Ensure all participants understand their rights and responsibilities and have access to the right tools and resources, to support them back into society and building networks.
- Provide advice, information, guidance and life skills training to participants.
- Develop and maintain strong relationships with internal and external persons and agencies, such as;
Homeless Prevention Officers, Local Landlords, Housing Benefit Team, Allocations Department, Temporary Accommodation, Housing Associations, Hostels, Supported Housing Schemes, Rehab Facilities.
- Administration duties will vary. may include but is not limited to; complete participant records, reports, support plans, risk assessments, case notes, and other documentation for internal and external stakeholders as required and with accordance to policy and procedure.
- Other duties may include but not limited to, maintain clean and tidy offices and communal areas, removing rubbish, reporting repairs and ordering/replenishing supplies.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
KEY CRITERIA
What we are looking for:
- IT Proficiency, ability to learn new software programs, basic Microsoft experience
- Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector.
- Ability to manage own caseload and determine priorities with time management. Able to use own initiative
- Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
What we would like, but not essential:
- Experience working with different agencies/organisations and understanding the multi-disciplinary approach
- Appropriate professional qualification: NVQ/Diploma Level 2 in Health and Social Care/Community Justice/Psychology or professional equivalent
- Experience of providing housing support and practical assistance within a residential or outreach support role
- Understanding of the housing and social needs of people with multiple and complex needs
Further details of the role, responsibilities and key criteria can be found in the JDPS attached.
WORKING FOR US
ABOUT US
The Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation, providing thousands of people with good-quality support and care in a range of residential, drop-in centers, community floating support settings (including in peoples own homes), probation settings and people who are in hospital awaiting discharge. We currently do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
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