Sales & Retentions Account Manager

Salary: £54,000 per year

Our Client is an independently owned & fast growing Tech Company, based in Whiteley, Hampshire.

Here is a little from them!

“There’s no better time to join us as we continue to grow and execute our exciting future plans. We really care about our employees and endeavour to provide a happy and exciting workplace. We’d love you to be a part of our future and grow with us.

We’re an ambitious company looking for equally ambitious individuals that believe in a customer centric approach, sharing our desire to delight our customers and be the best at what we do”.

The Responsibilities of the role

To prospect, qualify and convert opportunities for existing customers, to reduce the number of disconnections.

• Retaining existing customer base to avoid them defecting to the organisation’s competitors
• Providing a personalised and unique service to each customer, offering advice where appropriate

• Pro-active process management, ensuring that customers never have to chase for a response to their query

• Creating and identifying opportunities for new and existing customers

• Building and managing successful customer relationships

• Listening to customer requirements and presenting recommendations appropriately to make a sale

• Negotiating on price, costs, delivery and specifications with customers and managers

• Delivery of KPI and targets to include volume and profit

• Cleansing of data on the company’s database

• Carrying out effective account management of existing business and scope out opportunities for further business

• Working in a target driven, fast paced environment

• Complying to Ofcom standards by following a scripted sales pitch and proven sales

• Patience and attention to customer satisfaction Key Challenges

• Time management – taking inbound calls whilst processing office administration

• Must be aware of market trends and competitor activity

• Handling objections whilst maintaining and building customer rapport

• Working in a fast-paced environment and meeting set monthly targets and KPI’s Environment This is an office-based role.

A little about you

Strong sales ability

Accuracy and attention to detail

Excellent communication skills

Adaptability and initiative

Must be aware of market trends that will have an impact on our offerings to customers

Strong communication skills – verbal and written

Outstanding attention to detail and accuracy

Ability to work to deadlines and prioritise workload

A pro-active approach

Strong systems skills (ability to use Microsoft packages is a must)

Commitment to further professional and personal development

Ability to work as part of a team and contribute to the overall success of both the Sales team and organisational objectives Person Specification

Personable and confident

Ability to work to strict deadlines and prioritise own workload

Enjoys working with people

Tenacious, tactful, and approachable

Motivated to work within a team

Demonstrates integrity and remains calm in challenging situations

Delivers every time to high standards – time, cost, quality, efficiency, and value

Understands how own role contributes to business objectives and internal customer satisfaction

Puts in a sustained effort to get things right; stays focused on the end result

Delivers against expectations on or ahead of time

Tackles potential problems on own initiative

Communicates in an open, candid, complete and consistent manner

Excellent telephone manner and interpersonal skills

This role is

Permanent

Full time

Office-based

Basic salary + OTE of £54,000

Here are some of the Benefits of joining this Company

Regular incentives and bonus scheme

Opportunities for learning and growth

20 days holiday plus bank holidays

Day off for your birthday

Employer pension contributions

Corporate Gym membership

Free parking

Employee Advantage Program

There are so many opportunities to grow and progress to higher level positions with this company, so if you’re ambitious and want to make a name for yourself in sales, this is the place to do it! Please apply today!