Account Manager

Loyalty Prime is seeking a professional who can perform an Account Manager’s role along with that of an IT Business Analyst. Then who will drive three key aspects of the business for Loyalty Prime:

• Managing key accounts by ensuring all deliverables are met and product goals are achieved.
• Analysing marketing and business requirements as well as interpreting these from a technology perspective.
• Drive new business through key sales partners

This role will involve interacting with customers & sales partners in UK and Mainland Europe. The role would involve helping deliver our loyalty software platform for the client by understanding their business requirements and building the specification requirement documentation for such clients and ensuring that the project is being smoothly delivered to the client (by coordinating with our internal delivery team located in India). In addition the role would also involve interacting with prospective customers & sales partners (other companies that would be selling our solutions) by making presentations / demo our SaaS platform offering and managing such accounts.

The candidate will be the primary point of contact for clients, and the liaison between clients and internal team members and is expected to provide exemplary client service and solution delivery, while simultaneously driving client delivery, and working on new business opportunities. The candidate should handle and take forward all new business enquiries and should be able to showcase the features of our standard loyalty product. Understanding of the project, client business and of the loyalty product is essential. Should be comfortable with handling multiple projects at the same time, with great care to details and timelines.

Business & Account management Role Expectations:

• Establishes productive, professional relationships with key personnel in assigned customer accounts
• Owning the account to ensure that all services are delivered as per agreed Scope of Work & Service Level Agreements
• Proactively addresses any day to day issues that are escalated from the client team and see through to a resolution.
• Explore new business opportunities with sales partners and inbound inquiries from prospects
• Proactively assesses, clarifies and validates customer needs on an ongoing basis
• Ascertain the potential for future ‘cross selling’ opportunities in order to deliver the entire breadth of services
• Ongoing account management on a timely and proactive manner, which will include regular reviews and reporting and physical visits to the customer premises on an agreed timescale

IT Business Analyst Role expectations:

• Good knowledge of Requirement gathering, analysis and technical documentation including Quality Assurance of final delivery.
• Should be able to develop Use cases for client’s basis various scenarios and requirement understanding.
• Knowledge of CRM or Loyalty Domain will be an added advantage.
• Project management orientation as would need to track various projects, tasks, time lines.

Competencies:

• Excellent written and verbal communication skills
• At least 5+ years must in a customer facing role and interacting with senior level management
• Good understanding of CRM and Analytics.
• Prior work experience with offshore delivery centres would be an added advantage
• Demonstrated experience managing multiple key accounts
• Outstanding follow-up, organization, and time management skills
• Resourceful and energetic executor capable of taking on a task and driving it to completion
• Must have proficient skills in Power point, MS Project, Visio & MS Excel and is experienced on Jira platform (preferred)
• Project management orientation as would need to track various projects, tasks, time lines.

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