Customer Service & Scheduling Administrator

We are currently recruiting for a Basingstoke based company who due to continued growth and expansion are now looking to recruit a Customer service & scheduling administrator.

You will have experience of dealing with high volume calls and doing varied administration

Main Duties:

*Receive Calls and allocate call out to Engineers – booking all details onto the system
*Organise the despatch of parts requested to Engineers as required.
*Liaise with Engineers re progress of calls, close when completed and raise any necessary invoices.
Ensure all stock consumed by Engineers for calls and new installations are correctly removed from stock by invoice or stock adjustment.
*Allocate Preventative Maintenance calls to Engineers.
*Liaise with Engineers and Regional Service Managers to ensure site equipment lists are set up and kept up to date in Service Director.
*Liaise with Purchasing and Logistics to ensure prompt delivery of customer orders and sufficient parts are available for servicing.
*Liaise with Credit Control re invoice queries, settlement of invoices and order processing.
*Raise any credit notes arising from above.
*Deal with all contract administration as and when required including renewal of and processing of new contracts
*Support with any finance and accounts administration as and when required

Skills and Experience Required

You will have experience within a customer service and administration based role
Excellent communication skills
Ability to work on initiative and happy to get involved in any adhoc tasks as and when required
Strong organisation with an eye for detail
Able to pick up new skills quickly and willing to learn
Able to work under pressure and to deadlines
Team player and happy to get involved in any additional tasks

Adecco are an equal opportunities employer

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.