Customer Service Executive
Full job description
Profile Resourcing Limited
Salary: £26,400 – £28,800 per year
Customer Service Advisor
The client are a leading provider of employment background screening services for companies based in the UK and globally. Based in Hertfordshire we require a full time Customer Service Advisor to join our team and learn all aspects of the screening department responsible for completing candidate screening files. This will be an excellent and very rewarding opportunity to join a diverse and vibrant team.
We are ideally looking for someone with office-based experience with excellent customer service and communication skills.
Tasks and responsibilities will be:
* Follow all department procedures
* Candidate/Client Support via telephone and email
* Obtaining employment references via telephone from companies in the UK and Overseas.
* Ensure all employment screening tasks are executed daily
* Data analysis and research
* Handling and managing confidential documents and files
* Analysis and interrogation of data supplied by candidates
* Quality Control
Essential requirements:
* Fluent in spoken and written English
* Good customer service with a polite and professional telephone manner
* You will be computer literate, a knowledge of Word and Excel will be an advantage
* The ability to deal with people of all levels in a confident and professional manner
* Excellent written and verbal communication skills
* Excellent organisational skills and good attention to detail
* Approachable, Hard Working, Credible, Flexible
* Honesty, integrity and discretion are an absolute must.
* Outgoing and bubbly personality
* Goal orientated and influential
* Team Player
Why apply for this position?
* Fun and vibrant office environment
* Rapidly expanding company
* Pension Scheme (Auto Enrolment)
* Competitive salary
* Good location with easy access to London
* Strong team ethic
* Career progression
* 2 days flexitime per month
* Free Car Parking
To apply for this job please visit definitejobs.co.uk.