Telco Delivery Manager

Have you the Energy, dynamics and desire to be in an exciting energetic environment. As the Telco Delivery Manager you will be a key part of the Technology Delivery function. The role will be accountable for providing the complete life cycle of services.

As the Telco Delivery Manager, you will be responsible for building and managing a multi-skilled team including Project Managers, Service Managers, Support, Business Analysts and Testers, all of whom work closely with both the business and other areas of Technology.

Key responsibilities;

* Complete life cycle of Technology services and the delivery of them to the business unit in accordance with agreed SLAs and regulatory requirements

* The delivery of quality Telco systems and processes, meeting with both internal development teams and 3rd parties customer journeys.

* Deliver the Telco’s service management function and co-ordination of direct and indirect escalations to ensure issues are investigated and resolved quickly, whilst maintaining quality and minimising risk to the business.

* As the Telco Delivery Manager you will ensure solutions are built, designed and the requirements documented from planning to completion using detailed knowledge of best business practice.

* Co-ordination of direct and indirect escalations and ensuring issues are measured, investigated and resolved quickly

As the Telco Delivery Manager you will have an overall responsibility for the delivery of the business service using good process driven skills and ensuring SLA’s and BAU are delivered in a timely approach. Strong customer approach and excellent customer-facing and relationship building skills.

Ideally you will have…

* An ITIL or Prince 2 Foundation
* At least 2 years within a Telco customer facing service role
* Experienced team manager, able to support multi skilled teams
* Good knowledge if Infrastructure both data and voice technologies (MPLS, VLAN, VPN, Terminal Services, Firewalls, ISDN, SIP, VMware, remote hosting)
* Good knowledge and experience of file and print technologies, OS build and deployment, Active Directory, Group Policy and WS, Exchange, IIS, BizTalk, MS, SQL and Sharepoint)

You if you are keen to find out more or apply for this position please apply
Len carter
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To apply for this position, candidates must be eligible to live and work in the UK

Connectus Technology Limited is acting as an Employment Agency in relation to this vacancy.