Call Centre Staff Needed Waltham Cross
Full job description
Redcat Solutions Limited
Salary: £26,000 per year
Accountabilities:
To answer all calls presented professionally, accurately and consistently providing the customer with an efficient and effective service
To provide customers with relevant product and service information
To process orders in accordance with the companies procedures, policy and values
To respond to all customer enquiries appropriately & professionally and resolve customer complaints where necessary
To resolve the customer query effectively and efficiently and route calls to the appropriate resource where necessary
Be pro-active in consistently achieving personal KPIs and team targets
Be proficient in accurately processing customer orders for all customer types
Effectively and consistently manage order cut off times and bespoke processes for all customer types including National Accounts
Be pro-active in gaining an understanding of the products, processes & services
To ensure, at all times, that the correct entry is made into the telephone availability system so that calls are routed efficiently to the next available operator in order to minimise call waiting times
Maintaining a professional and respectful manner when communicating with colleagues and customers in line with the companies values
Carry out work willingly and well, receptive to new ideas and promote a good atmosphere.
Record and update customer database with relevant information.
Ensure that all verbal and written communication to customers maintains a high standard both in presentation and content.
Work as necessary to provide optimum cover to customers during business hours.
Attend staff meetings and training courses as required.
Give support to team members and assist other departments, as and when required
Be an enthusiastic team player at all times. Participate in special projects and perform other duties as required
Consistently work to minimise call waiting times for customers
Have a clear understanding of all the customer types and their requirements.
Adhere with Company Policy in relation to personal hygiene, personal presentation, mobile telephones, health and safety and housekeeping at all times
Maintaining company security policy ensuring that any suspicious incidents are reported to management
Adhere to timekeeping and absence policy
To apply for this job please visit definitejobs.co.uk.