Call Centre Operative

TERMS:
Job Title – Call Centre Operative
fixed-term contract
Working 5 days per week over Monday – Sunday 8am – 5pm.
annual salary of £26,000per year + excellent benefits
Ewell Office

PURPOSE:
To answer all calls and advise residents on works to being carried out, and book appointments as necessary. Pass on calls throughout the business and answer enquires

NATURE & SCOPE:
T Brown Group is a property maintenance, installation, organisation, which specialises in servicing of gas central heating and hot water services to private, commercial landlords and industrial property owners of all kind.

ACCOUNTABILITIES:  Obtain client information by answering telephone calls and verifying information.  Resolve customer problems  Take notes of conversations and record on the internal company IT System  Escalate or pass through calls to the appropriate personnel  Any other duties as may reasonably be requested by the Call Centre Team Leader or Call Centre Manager